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can not view incoming email images

  • 10 majibu
  • 11 wana tatizo hili
  • 9 views
  • Last reply by golfwizard

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I am using Thunderbird 52.2.1 and am no longer able to see images in some not all of my incoming emails. In order to see images I have to go to the website of incoming email. I have tried to resolve by uninstalling and reinstalling Thunderbird, I have check the HTML viewing it is set on Original HTML Any suggestions

I am using Thunderbird 52.2.1 and am no longer able to see images in some not all of my incoming emails. In order to see images I have to go to the website of incoming email. I have tried to resolve by uninstalling and reinstalling Thunderbird, I have check the HTML viewing it is set on Original HTML Any suggestions

Chosen solution

you have spent time on what you do not see, but what do you see?

Read this answer in context 👍 2

All Replies (10)

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Suluhisho teule

you have spent time on what you do not see, but what do you see?

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I usually see the text but not t he images. NOT ALL emails are affected. that's what is so strange. I am attaching a pic of one of the emails I am having trouble with, not all emails are affected that's what is so strange, I had been getting them ALL normally till end of June. Now some are OK, some are not OK. Sandy

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It's possible the images are being blocked by the receiving account's provider before they are downloaded to TB, in which case it might help if you access the account through webmail and whitelist, unblock or add the sender's address to the address book. Also, add an Exception for the sender in TB under Tools/Options/Privacy/Mail Content.

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I Will give that a try. Although until July 1st they were all coming in fine. so I must have messed up th e settings somehow, I DID find if I chose view and changed to text view then back to HTML original it SOMETIMES sets it correctly. All these were emails I had been getting for weeks/months OK that was why it mystified me so. thanks for suggestions

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Has anyone found a fix for this, I have tried everything suggested, even gone to Gmail, they come in there fine I added them to my contacts still no luck. I guess I will move to another program to download my emails as this is so aggravating to have constantly not working, some it doesn't matter, but other... it matters Anyone have another solution? Sandy

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Start Windows in safe mode (Shift+Restart) and see if it makes any difference. For old messages that were previously downloaded from an IMAP server, you can force TB to re-download a message by opening the message source (Ctrl+U). To reload an entire folder, right-click the folder, Properties, Repair Folder, then on the Synchronization tab, Download Now.

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Well Still no fix,can I delete THUNDERBIRD and all info so that I am completly starting from NEW? AS if it had never been installed, I know it must save some of my stuff as when I reinstall all my Gmail accounts were there to download. Guess I shouldn't ask this here, but what's the difference in Thunderbird and Windows 10 mail? Sandy

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You don't have to delete the TB Program Files folder, but if you want to remove all mail, contacts and accounts, remove the Thunderbird folder in C:\Users\username\AppData\Roaming. However, a better approach is to create a new profile with Profile Manager (Winkey+R and type thunderbird.exe -p). Data in the old profile can be transferred to the new one if necessary.

The W10 Mail app is much like a webmail interface, and I suggest you set up an IMAP account in the app and compare the features with TB.

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Matt said

you have spent time on what you do not see, but what do you see?

How on earth is this a 'Chosen Solution" ? I see no solution at all !

Regards.

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go to tools-advanced-network and disk space-connection and select 'no proxy'

some of the antivirus and optimization programs change this setting.

i had the same problem of images not showing in emails and it worked for me