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Firefox crashes, usually on video content

  • 3 majibu
  • 31 wana tatizo hili
  • 3 views
  • Last reply by FredMcD

george007
george007
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Most of the time when I interact with a video content (YouTube, 9gag), the Firefox will crash. At the beginning it was just the tab that was crashing and I was able to report it, but now it is the entire browser that is closed by Windows without the crash reporter window opening.

I have both Firfox and Firefox Developer Edition installed and they both behave the same way.

An example of crash reports: - https://crash-stats.mozilla.com/report/index/588163e7-e730-46fe-8521-362321170825 - https://crash-stats.mozilla.com/report/index/5ca6b316-1a8b-4718-b61e-8c7090170824 - https://crash-stats.mozilla.com/report/index/10d0fae1-5ad0-4319-818f-a84a50170809

Most of the time when I interact with a video content (YouTube, 9gag), the Firefox will crash. At the beginning it was just the tab that was crashing and I was able to report it, but now it is the entire browser that is closed by Windows without the crash reporter window opening. I have both Firfox and Firefox Developer Edition installed and they both behave the same way. An example of crash reports: - https://crash-stats.mozilla.com/report/index/588163e7-e730-46fe-8521-362321170825 - https://crash-stats.mozilla.com/report/index/5ca6b316-1a8b-4718-b61e-8c7090170824 - https://crash-stats.mozilla.com/report/index/10d0fae1-5ad0-4319-818f-a84a50170809

Chosen solution

Update McAfee SiteAdvisor. If there is still a problem, disable it.

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All Replies (3)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 55.0.2 Build ID 20170814072924 OS Windows 10 OS Version 10.0.15063

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.3

bp-588163e7-e730-46fe-8521-362321170825 Signature: F1398665248

Process Type plugin (web) Shockwave Flash Version: 26.0.0.151

Attention Sumo's there are 20 related bug reports.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

george007
george007 Mwenye swali
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Thank you for your prompt reply. Since these crashes I have updated both FF and Flash. I have managed to get some another report, after the HW acceleration for Flash is switched off:

https://crash-stats.mozilla.com/report/index/f696462e-85ea-481d-9f1c-2a0701170828

FredMcD
FredMcD
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Suluhisho teule

Update McAfee SiteAdvisor. If there is still a problem, disable it.