Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

new message always contains the text of an old thread of 3 messages

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by DadTheLad

more options

When I select new message the body of the message always contains the text of an old thread of 3 messages. I have completely deleted these 3 messages but they persist in showing up in the body of any new message.

When I select new message the body of the message always contains the text of an old thread of 3 messages. I have completely deleted these 3 messages but they persist in showing up in the body of any new message.

All Replies (3)

more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

more options

Hi Matt, many thanks for the quick response. I tried your suggestions but the problem persists. When I try to write a new message the new message window appears but in the body of the message, where I should be writing, it is filled with a thread of 3 previous messages. I have deleted these messages and emptied the trash folder. Still, on trying to write a new message, or reply to an incoming message, these defiant messages come back to fill the body of the message window. Where are they coming from? It's driving me crazy!

more options

Hi Matt, the problem has inexplicably disappeared. No idea why, it's just gone. thanks again for your response. Steve.