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Can Mozilla help by removing existing virus

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Can my computer be scan to remove and existing virus.

Can my computer be scan to remove and existing virus.

All Replies (2)

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Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

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Mozilla doesn't make any virus cleaners, but this article lists programs other Firefox users have found helpful. It also lists specialized forums where you can be led step-by-step through the process.

Troubleshoot Firefox issues caused by malware

Let us know how those work for you.