I can receive but not send messages for an Outlook server.
Error message says: "The mail server responded: 5.7.57 SMTP; Client was not authenticated to send anonymous emails during MAIL FROM." I see in security settings there's no password entry for outgoing mail on this server, just for incoming. There are separate password entries for incoming and outgoing mail on both my other email accounts. I was not asked for a password at any time during setup and don't see how to add one.
Chosen solution
Is your keene.edu address the User name for account 5, the one with office365 servers? I realize Keene uses Office365 for their email, but I don't see anywhere on their IT site instructions for setting up POP or IMAP accounts in programs like TB. They do describe how to set up EAS (Exchange ActiveSync, similar to IMAP) access on mobile devices, but POP or IMAP has to be 'turned on' by the mail administrator. So, I suggest you ask them if POP and IMAP access are allowed in TB and what are the correct server settings.
Also, check in Tools/Options/Security/Passwords/Saved passwords to Remove any obsolete entries and perhaps delete the existing ones for the office365 account so you will be prompted to enter the password at the next connection.
Read this answer in context 👍 1All Replies (6)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
Thanks for your response, I tried safe mode but still got the same message when trying to send an email using the Outlook server. Here is the troubleshooting information you asked for. I truncated a bit at the end as it was over 10,000 characters:
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.myfairpoint.net:110, plain, passwordCleartext
OUTGOING: , mail.myfairpoint.net:25, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) mail.sparkteachered.org:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.sparkteachered.org:587, alwaysSTARTTLS, passwordEncrypted, true
account5:
INCOMING: account5, , (pop3) outlook.office365.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, none, true
Crash Reports
Extensions
Important Modified Preferences
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If you open Tools/Account Settings, then select Outgoing Server (SMTP) at the bottom of the left pane, then select the smtp.office365.com server, Edit..., change the authentication method to 'Normal password'. When you next send from that account, you should be prompted for the password, which you can then set to be 'remembered' and stored in security/password Options. (If you have 2-step verification, create an app password and use that as the password in TB).
I recommend you also set the incoming POP server to use port 995, SSL/TLS security, authentication = normal password, and User name = email address.
Thanks so much!!
Well, it worked at the time, but now there's a new snag. When I open Thunderbird I get an error message:
Sending of password for user jureed@keene.edu did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.
I have not changed the username or password, so I don'tknow what to do about this.
Here is the troubleshooting data:
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.myfairpoint.net:110, plain, passwordCleartext
OUTGOING: , mail.myfairpoint.net:25, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) mail.sparkteachered.org:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.sparkteachered.org:587, alwaysSTARTTLS, passwordEncrypted, true
account5:
INCOMING: account5, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.screen_resolution: 96
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
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Suluhisho teule
Is your keene.edu address the User name for account 5, the one with office365 servers? I realize Keene uses Office365 for their email, but I don't see anywhere on their IT site instructions for setting up POP or IMAP accounts in programs like TB. They do describe how to set up EAS (Exchange ActiveSync, similar to IMAP) access on mobile devices, but POP or IMAP has to be 'turned on' by the mail administrator. So, I suggest you ask them if POP and IMAP access are allowed in TB and what are the correct server settings.
Also, check in Tools/Options/Security/Passwords/Saved passwords to Remove any obsolete entries and perhaps delete the existing ones for the office365 account so you will be prompted to enter the password at the next connection.