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Thunderbird will not install

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  • Last reply by Toad-Hall

Dusty54
Dusty54
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I installed Thunderbird onto my c:. I copied my old profile (on another drive) to my new installation after deleting the 'new profile' from the new installation. Great all my stuff came across. EXCEPT could not download new emails. Checked ISP. Deleted passwords on T'bird and re-entered them. Still no good. So uninstalled T'bird and reinstalled it now only to get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" . Yet when I checked my Appdate/Roaming the profile I copied to T'bird is still there. I removed that profile and uninstalled T'bird but still have the same issue with T'bird not starting because of a 'missing profile'. Any ideas?

I installed Thunderbird onto my c:. I copied my old profile (on another drive) to my new installation after deleting the 'new profile' from the new installation. Great all my stuff came across. EXCEPT could not download new emails. Checked ISP. Deleted passwords on T'bird and re-entered them. Still no good. So uninstalled T'bird and reinstalled it now only to get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" . Yet when I checked my Appdate/Roaming the profile I copied to T'bird is still there. I removed that profile and uninstalled T'bird but still have the same issue with T'bird not starting because of a 'missing profile'. Any ideas?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Sounds like you copied the 'profile name' folder typically called 'xxxxxxx.default' in to the Appdata\Roaming\Thunderbird\'Profiles' folder. Deelted the default 'profile name' folder, but did not update the 'profiles.ini' file to point to a different profile - it was still trying to locate the one you deleted.

It would be much easier if you copied the old 'Roaming\Thunderbird folder. Then it copies over everything. And on new computer: Access 'Roaming' folder and delete the default 'Thunderbird' folder, then paste in the copied Thunderbird folder.

Make sure Thunderbird is not running whilst doing this.

then start Thunderbird.