Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

gmail NEXT login button unresponsive, only works in Private Window

  • 2 majibu
  • 3 wana tatizo hili
  • 1 view
  • Last reply by theonejdub

bestfather
bestfather
more options

Login for Gmail long-in NEXT button no longer responsive after installing latest Firefox 62. I usually have gmail account set to always be logged in. I signed out then attempted to sign back in. I typed in my username and click NEXT but this button is NOT responding anymore. So now I can't log into gmail with Firefox 62 on iMac.

I tried to open a “private” window in Firefox (first time using this) and the NEXT button in Gmail works and allows me to log in (I can see the indicator scroll and everything functions) , but in standard browser this button is unresponsive. I tried changing tracking, pop ups, added exceptions to gmail …. nothing fixes the issue. I cleared all my cookies, clear cache (now I have to re-authorize or re-validate my computer for all my banking & credit card access for payments, and everything, etc … big pain in the ass … thanks Firefox) . Why does NEXT button (or these controls) only work in private window but not in standard ?????? I also noticed recently that some other sites have had dome buttons that aren’t recognized after clicking.

iMac with Sierra 10.12.6 32gb ram, worked perfectly until I logged out and needed to log back in.

Login for Gmail long-in NEXT button no longer responsive after installing latest Firefox 62. I usually have gmail account set to always be logged in. I signed out then attempted to sign back in. I typed in my username and click NEXT but this button is NOT responding anymore. So now I can't log into gmail with Firefox 62 on iMac. I tried to open a “private” window in Firefox (first time using this) and the NEXT button in Gmail works and allows me to log in (I can see the indicator scroll and everything functions) , but in standard browser this button is unresponsive. I tried changing tracking, pop ups, added exceptions to gmail …. nothing fixes the issue. I cleared all my cookies, clear cache (now I have to re-authorize or re-validate my computer for all my banking & credit card access for payments, and everything, etc … big pain in the ass … thanks Firefox) . Why does NEXT button (or these controls) only work in private window but not in standard ?????? I also noticed recently that some other sites have had dome buttons that aren’t recognized after clicking. iMac with Sierra 10.12.6 32gb ram, worked perfectly until I logged out and needed to log back in.

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Suluhisho teule

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
theonejdub
theonejdub
more options

I was having the same issue, except that even in a private windows it wasnt working.

I tried the above suggestions with clearing cache, and other data with no success.

Fixing it I had to:

1. Send the Firefox.app to the trash 2. Delete my profile folder (https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_how-do-i-find-my-profile) 3. Download and Re-install Firefox.

This got the button working again for me

Modified by theonejdub