Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird is not downloading my pop email all of a sudden

  • 2 majibu
  • 1 ana tatizo hili
  • 7 views
  • Last reply by jxsid

more options

I use Thunderbird for email. I have to download my email and read it offline. This has always worked just fine. But today, when I ask Thunderbird to check my email, it will show that it's connecting to the server, but then it doesn't check for new messages. I don't get a message saying there are no messages. I don't get an error message saying there's a problem of any kind. It just never actually checks for messages, nor does it tell me there aren't any.

I have checked via webmail and there ARE new messages on the server. But I can't download them to Thunderbird all of a sudden.

What could cause this? Is anyone else having this problem? How to fix it?

I use Thunderbird for email. I have to download my email and read it offline. This has always worked just fine. But today, when I ask Thunderbird to check my email, it will show that it's connecting to the server, but then it doesn't check for new messages. I don't get a message saying there are no messages. I don't get an error message saying there's a problem of any kind. It just never actually checks for messages, nor does it tell me there aren't any. I have checked via webmail and there ARE new messages on the server. But I can't download them to Thunderbird all of a sudden. What could cause this? Is anyone else having this problem? How to fix it?

All Replies (2)

more options

who is your mail and internet provider?

more options

I actually solved it, but I don't really understand why it worked. I turned off email scanning and de-encrypted my password. Then I rebooted. Now it works. I turned back on the email scanning AND encrypted password and it STILL works.

I had previously tried rebooting and it didn't work. But apparently turning things off and then on again made some kind of difference?

I don't know. Maybe the fix won't last. But for now I'm up and running.