Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Browsing extension by F-Secure

  • 4 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

barbnor2
barbnor2
more options

Second attempt = I asked this before, but got no answer. I get a pop-up every day say "Browser extension is missing. Click to install the Browsing protection for Firefox. I cannot use the extension because it prevents me from watching certain videos on You Tube. I watch April the Giraffes live feed everyday, and it won't play with the extension enabled. How can I get rid of the pop-up?

Second attempt = I asked this before, but got no answer. I get a pop-up every day say "Browser extension is missing. Click to install the Browsing protection for Firefox. I cannot use the extension because it prevents me from watching certain videos on You Tube. I watch April the Giraffes live feed everyday, and it won't play with the extension enabled. How can I get rid of the pop-up?

Chosen solution

You will have to contact F-Secure if you have a problem with their extension. Extensions that can block content can always block essential content and cause a website to malfunctioning and you may have to allow this website in the extension if possible. We also see such issues reported with builtin Firefox Enhanced Tracking Protection like recently with CSS files getting blocked for eBay. In this case you get the shield icon highlighted purple and disable the protection by clicking the shield. I don't know if F-secure offers a similar approach.

Read this answer in context 👍 0

All Replies (4)

Enigma
Enigma
more options

barbnor2 said
Second attempt = I asked this before, but got no answer.

Hello   barbnor2,

The only question you posted before is this thread, where you did receive replies :

https://support.mozilla.org/en-US/questions/1179036

Is this what you are talking about ?

barbnor2
barbnor2 Mwenye swali
more options

Yes, I noticed that when I looked back and saw that I hadn't posted before.. I either posted it somewhere else, or just thought I did. I still need an answer though. This is the message I get when I try to view the live video, with Browsing Protection on,

barbnor2
barbnor2 Mwenye swali
more options

Since this wasn't solved, I will rephrase the question. Instead of wanting to know how to get rid of the popup, I want to know why the problem exists. Why is the extension preventing me from viewing a live camera on You Tube? The two urls for the 2 live camera are: https://www.youtube.com/watch?v=nookKkHfu6M https://www.youtube.com/watch?v=_0jEESp3hsw

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Suluhisho teule

You will have to contact F-Secure if you have a problem with their extension. Extensions that can block content can always block essential content and cause a website to malfunctioning and you may have to allow this website in the extension if possible. We also see such issues reported with builtin Firefox Enhanced Tracking Protection like recently with CSS files getting blocked for eBay. In this case you get the shield icon highlighted purple and disable the protection by clicking the shield. I don't know if F-secure offers a similar approach.