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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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Good Evening,

Still the same in safe mode. I put my email address in the sign in page and the next should be for the password but still a blank page.

Thanks!

For me, after entering my user name and clicking the blue button, the password forms slides into view from right to left, there is no fresh page load.

It's difficult to think of any settings that might block this sliding animation behavior.

However, if you have this problem in all your browsers, maybe one of the background requests is not working? Here's one way to gather more information about that.

While you are viewing the first part of the login form, open the Network Monitor in the lower part of the tab. You can use either:

• "3-bar" menu button > Web Developer > Network
• (menu bar) Tools > Web Developer > Network
• (Windows) Ctrl+Shift+e

When you enter your username and click the Next button, Firefox should start listing requests the page is making in the background along with information about whether the request was successful. I'm attaching what mine shows for comparison.

Does yours show any activity? If so, do the requests appear to be successful or failed?