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Send button still greyed out

  • 2 majibu
  • 1 ana tatizo hili
  • 13 views
  • Last reply by GeoSpear

GeoSpear
GeoSpear
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Recently, If I want to send to a new email address the 'Send' button is greyed out. This happens even if I.... 1. Type the address into the 'To' field 2. Hit the 'Reply to email' button 3. Copy and insert the address into the 'To' field.

The only way I can get the greyed out button to 'Send' is to first manually insert the new address into the 'address book' and then write a message from there. This did not happen before and I have not changed any account settings. Any ideas how to remedy this?

Recently, If I want to send to a new email address the 'Send' button is greyed out. This happens even if I.... 1. Type the address into the 'To' field 2. Hit the 'Reply to email' button 3. Copy and insert the address into the 'To' field. The only way I can get the greyed out button to 'Send' is to first manually insert the new address into the 'address book' and then write a message from there. This did not happen before and I have not changed any account settings. Any ideas how to remedy this?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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after you type the address into the to field, do you press enter? If not try it.

GeoSpear
GeoSpear Mwenye swali
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Matt, Thanks for the reply. However, as of today after three days the problem seems to have disappeared! So I don't know what caused it or remedied it.