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Will I lose all my folders and emails if I cancel my account and reload it?

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  • 1 ana tatizo hili
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  • Last reply by sfhowes

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AT&T has an updated agreement I need to agree to, but I don't know how. On my iPhone, I could delete my email account, and then reload it. That let me agree to new terms. I'm afraid if I delete my email here, I'll lose all my saved emails and folders. Problem is, I don't know how to get the agreement from AT&T. It's not like they make it easy and send me an email about it! In fact, the only reason I even know this is the problem, is that my email quit working on my phone, so I called Apple about it. She had me delete the account and when I reloaded it, it popped up a thing from ATT to accept!

AT&T has an updated agreement I need to agree to, but I don't know how. On my iPhone, I could delete my email account, and then reload it. That let me agree to new terms. I'm afraid if I delete my email here, I'll lose all my saved emails and folders. Problem is, I don't know how to get the agreement from AT&T. It's not like they make it easy and send me an email about it! In fact, the only reason I even know this is the problem, is that my email quit working on my phone, so I called Apple about it. She had me delete the account and when I reloaded it, it popped up a thing from ATT to accept!

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Most issues with AT&T are due to the requirement to use a secure mail key instead of the account password in TB.

https://www.att.com/support/article/email-support/KM1240308

Remove the passwords from Saved Passwords in Options/Privacy & Security, restart TB, enter the key when prompted for a password.