Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update to iOS15 followed by Firefox app crashes

  • 6 majibu
  • 4 wana tatizo hili
  • 1 view
  • Last reply by Kiki

more options

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tabs open for quick access which are not full of video, music, or animations. IPhone 12 mini has plenty of storage.

Quick reference between other tasks is not quick when switching to or opening FF brings up the “this is embarrassing” message and then I have to wait for tabs to reload.

Have not updated iPad yet.

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tabs open for quick access which are not full of video, music, or animations. IPhone 12 mini has plenty of storage. Quick reference between other tasks is not quick when switching to or opening FF brings up the “this is embarrassing” message and then I have to wait for tabs to reload. Have not updated iPad yet.

Chosen solution

Hi Foxfree99, we just release version 38.0. Can you update and see if it solves the crashing issue?

Read this answer in context 👍 0

All Replies (6)

more options

Updated iPad and not seeing same issue. Weird.

more options

This crash needs some investigation. Please follow https://github.com/mozilla-mobile/firefox-ios/issues/9096

more options

I don't know how to generate crash logs....I'm on FF 37.0, not the beta version. I do have an ancient github login (surprised at that) although password had expired. I'll need guidance to generate and upload crash logs.

more options

Suluhisho teule

Hi Foxfree99, we just release version 38.0. Can you update and see if it solves the crashing issue?

more options

I cleared history and data, and then opened and closed it as many ways as I could think of, opened tabs, followed links, private and regular windows open, and no 'this is embarrassing' moments. All fixed. Thank you!

more options

Good to hear. You're welcome!