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Can't set up my exisiing tiscali email on TB

  • 2 majibu
  • 1 ana tatizo hili
  • 18 views
  • Last reply by bassza1234

janet.boston
janet.boston
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I tried to set up TB email using autocomplete, to load up my existing tiscali email account, but this would not work. So I got the latest IMAP setting from the Talktalk website (Talktalk bought out Tiscali years ago) and entered those manually. I keep getting a message from TB saying that the "incoming server already exists" but the emails just don't load. Also there seems to be an issue with my password, The password works for accessing my tiscali / talktalk webmail but not for setting up this account.

Talktalk are about to switch over their email settings, so the old tiscali settings that i currently access my email with go obsolete from 30/9/22, and yet the new talktalk settings given on Talktalk's website don't seem to work either

I am using a HP pc, running Windows 10.

Any suggestions, please? I wan't to back up my email. I've already contacted Talktalk because their new settings aren't working for me. They are looking into it and had advised me to back up my email. The first stage in this is getting it up and working on TB, then, I hope copying it to a hard drive. At present struggling to set up on TB, never mind the backing up! Please advise what to do.

I tried to set up TB email using autocomplete, to load up my existing tiscali email account, but this would not work. So I got the latest IMAP setting from the Talktalk website (Talktalk bought out Tiscali years ago) and entered those manually. I keep getting a message from TB saying that the "incoming server already exists" but the emails just don't load. Also there seems to be an issue with my password, The password works for accessing my tiscali / talktalk webmail but not for setting up this account. Talktalk are about to switch over their email settings, so the old tiscali settings that i currently access my email with go obsolete from 30/9/22, and yet the new talktalk settings given on Talktalk's website don't seem to work either I am using a HP pc, running Windows 10. Any suggestions, please? I wan't to back up my email. I've already contacted Talktalk because their new settings aren't working for me. They are looking into it and had advised me to back up my email. The first stage in this is getting it up and working on TB, then, I hope copying it to a hard drive. At present struggling to set up on TB, never mind the backing up! Please advise what to do.

All Replies (2)

david
david
  • Top 10 Contributor
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I suggest you delete the account. Exit and restart Thunderbird and start over. Omit the password during setup and enter only after TB has confirmed the account.

bassza1234
bassza1234
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close Firefox.
    • Windows: Click the Firefox menu Fx57Menu, then click "Exit".
    • Mac: Click the Firefox menu at the top of the screen, then click "Quit Firefox".
    • Linux: Click the Firefox menu Fx57Menu, then click "Quit".
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows: (Note: Check both folders.)
      • C:\Program Files\Mozilla Firefox