Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes everytime there's a new update

  • 2 majibu
  • 0 wana tatizo hili
  • 2 views
  • Last reply by kittyt

kittyt
kittyt
more options

Every month or so, I believe it's everytime there's a new firefox update, my firefox brower stops working. Pages go into perpetual loading mode, and if i close firefox and start it again it says these pages aren't able to be opened.

What's going on?

Every month or so, I believe it's everytime there's a new firefox update, my firefox brower stops working. Pages go into perpetual loading mode, and if i close firefox and start it again it says these pages aren't able to be opened. What's going on?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

kittyt
kittyt Mwenye swali
more options

Hi there,

thanks for your response.

here's those reports:

Report ID Date Submitted bp-bd476996-6cc1-439d-899c-e152b0220323 23/03/2022, 22:56 View bp-b164fbe4-aee0-412b-a6f1-0de330221018 18/10/2022, 15:30 View bp-0fe45359-bf76-43d7-bbf6-9ea770221018 18/10/2022, 15:30 View bp-022b563c-7a44-4ab8-8a8c-bb0c80221018 18/10/2022, 15:30 View bp-82aa01fa-f8f8-4965-a11a-8867e0221018 18/10/2022, 15:30

I probably should mention that everytime this crash happens i have to re-download Firefox to get it working again.