Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser crash

  • 1 jibu
  • 0 wana tatizo hili
  • 5 views
  • Last reply by cor-el

more options

My Mozilla browser constantly crashes/freezes. I have to power off the PC sometimes to regain control!

My Mozilla browser constantly crashes/freezes. I have to power off the PC sometimes to regain control!

All Replies (1)

more options

Does Firefox only hang (gets unresponsive) or do you actually get the crash reporter?

You can check the Windows Event Viewer logs to see if it is listed there.

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: