Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Office365 IMAP I can receive but not send

  • 1 jibu
  • 3 wana tatizo hili
  • 10 views
  • Last reply by sfhowes

wwzeitler
wwzeitler
more options

I set up my new email using the TB new email account wizard, which completed successfully. I can receive but not send. I've searched/tried for a while now and no recommendations are working. And I've restarted TB, to no avail.

The TB setup wizard came up with these settings:

IMAP: Mailserver: outlook.office365.com Port: 993 User Name: mycomplete@email.com (not really) Connection Security: SSL/TLS Auth Method: OAuth2

SMTP: Mailserver: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication method: OAuth2 User Name: mycomplete@email.com (not really)

When I try to send, after a long pause I get "Login to server smtp.office365.com with username X@y.com failed." with the options Retry, Enter New Password and Cancel. When I select 'New Password', I'm never presented with a dialog box for my password. I just get the long pause and "Login to server smtp.office365.com with username X@y.com failed." again.

I set up my new email using the TB new email account wizard, which completed successfully. I can receive but not send. I've searched/tried for a while now and no recommendations are working. And I've restarted TB, to no avail. The TB setup wizard came up with these settings: IMAP: Mailserver: outlook.office365.com Port: 993 User Name: mycomplete@email.com (not really) Connection Security: SSL/TLS Auth Method: OAuth2 SMTP: Mailserver: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication method: OAuth2 User Name: mycomplete@email.com (not really) When I try to send, after a long pause I get "Login to server smtp.office365.com with username X@y.com failed." with the options Retry, Enter New Password and Cancel. When I select 'New Password', I'm never presented with a dialog box for my password. I just get the long pause and "Login to server smtp.office365.com with username X@y.com failed." again.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Settings/Privacy & Security, Saved Passwords. Are there imap:// and smtp:// entries for the account? If there are, delete them, restart TB, and you should see the OAuth2 window to enter the account password. That will store only one oauth:// entry in Saved Passwords.