Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Still get automatic start of browser with donation request after donation

  • 4 majibu
  • 4 wana tatizo hili
  • 1 view
  • Last reply by Wayne Mery

pauljohnston1957
pauljohnston1957
more options

Hi I decided to donate so I could get rid of the automatic start of my browser showing the request for donation screen whenever I open Thunderbird. Even though I received the confirmation that I successfully donated, I still get the annoying request for donation. How do I stop the auto load of the browser?

Hi I decided to donate so I could get rid of the automatic start of my browser showing the request for donation screen whenever I open Thunderbird. Even though I received the confirmation that I successfully donated, I still get the annoying request for donation. How do I stop the auto load of the browser?

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

It's loading in your browser, not in Thunderbird?

pauljohnston1957
pauljohnston1957 Mwenye swali
more options

Yes. It starts Chrome automatically (or opens a new tab if Chrome is already open) and takes it to: https://www.thunderbird.net/en-US/thunderbird/115.0/spring24/

Lindsay Bryant
Lindsay Bryant
more options

I have made a donation and I am still being annoyed by donation request screen when I open Thunderbird How do I stop this?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

This sounds like your preference file prefs.js is not getting updated. Find your Thunderbird profile and check that the file is not set to read only. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data