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Missing emails

  • 3 majibu
  • 0 wana tatizo hili
  • 7 views
  • Last reply by gwyn

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Yesterday I found that emails are not displaying in the folders. At the top alongside "Inbox" it says I have 28 emails but only 12 are displaying, and this is repeated in other folders. The attached photo shows another folde saying there are 35 messages in the inbox but only 8 displayed. Where are the others?

Also, now when I open the program no new emails appear and the "Get Messages" does not download any new emails.

I have not made any changes to anything .

I am running Thunderbird on another laptop and it is fine. Are there any fixes or do I have to reinstall the program?

Yesterday I found that emails are not displaying in the folders. At the top alongside "Inbox" it says I have 28 emails but only 12 are displaying, and this is repeated in other folders. The attached photo shows another folde saying there are 35 messages in the inbox but only 8 displayed. Where are the others? Also, now when I open the program no new emails appear and the "Get Messages" does not download any new emails. I have not made any changes to anything . I am running Thunderbird on another laptop and it is fine. Are there any fixes or do I have to reinstall the program?
Attached screenshots

All Replies (3)

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Just went back into the program and the contents of all folders have gone even though it says the messages are there at the top. I exited the program, restarted it and now it appears to be working normally, except for one folder which is still missing over half its emails.

Helpful?

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Your screenshot Shows that you have enabled the Quick Filter and the Filter 'Show only messages from people in your addressbook'. Note the small blue bar.

Helpful?

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Thanks. Turned off searches in address book and made no difference. The emails are still in All Mail. Tried dragging them or copying them to the folder and that doesn't work, presumably because the folder thinks they are already there because it says a much larger number is in the folder than actually showing.

Helpful?

Uliza swali

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