Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Access Denied on TB install

more options

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.

But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry
Attached screenshots

All Replies (5)

more options

Please disregard the above post "Access Denied on TB Install." I was using a download called "Mozilla Thunderbird Email Installer" which I downloaded from the Mozilla website. Didn't work. But I installed Thunderbird Setup 128.4.Oesr install today, and that one did work. Don't understand the ins and outs of all this, but, praise the Lord, this one works. Sorry to trouble y'all.

Jerry

Helpful?

more options

I'm on Windows 11. I've had the same problem since late September using Thunderbird Setup 128.4. A TB forum search returns four threads with the same issue. No answers. Seems odd. I tried it again today. Same Access Denied error.

Modified by Jim Bailey

Helpful?

more options

Jim: All I can say is that Thunderbird Setup 128.4.Oes works for me, whereas the Thunderbird download install didn't work. And I don't look a gift horse in the mouth. Jerry

Helpful?

more options

Jerry, First, I'm pleased all went well. Second, if you still have the URL for the thunderbird installer, would you please post it? There are several well-meaning persons offering Thunderbird downloads, and we like to be aware of them. Thank you.

Helpful?

more options

I just went to https://www.thunderbird.net/en-US/download/, and the download that came up was Thunderbird Setup 128.4.Oes Jerry

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.