email interruptions
jerrymihailoff
Jan 10, 2025, 12:02 CST
A number of times during the day, when I'm on my email account a window interrupts me to verify my account ( photo attached) After I follow all prompts repeatedly over many times a strange series of slashes cross the top of my window and it asks me if I want to go back to my previous last email. I can not proceed with my activity. So I close the computer and wait a couple of hours and try to start up, BUT my password box is filled with dots. I am unable to continue. So I wait longer. When I do get access it all starts over again. Is this you or google doing this? I have been with Thunderbird for years, and I hate the idea of having to go through Google to use you. Yesterday it locked me out of my computer in total. Need help!
Jerry
Jerry
All Replies (2)
The page is server by google and my guess is you probably have a VPN. They appears to be the new point of failure. For decades it was antivirus programs blocking mail, not is is VPN's
I think Google sees your phone in one place, and your computer somewhere else, via the VPN, so they decide to expire your authentication until you offer a password to verify it is you. But that is largely an assumption.
This does not solve my problem. The Google authentication window comes up repeatedly. Even after I mitigate the question. Do I need to cancel my VPN? Does not seem logical. How do I get in touch with Google to resolve this issue. Can you give some more direction? Jerry
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