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No email access

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Cannot access email.

Went to email provider website and all emails are there.

Reset password and tried to update Thunderbird. No success.

Using POP account. Can get Thunderbird to hold all information. But when it tries to login to server says it cannot. This started 2 days ago. Also email from another different account ( IMAP) is painfully slow. Thunderbird says it is fully updated. Thunderbird often goes into not responding spinning wheel.

server is mail.(server).com pop puts it at 995 port, email carrier (Spectrum) says should be SSL on but choices are only TLS/SSL or STARTTLS what to use, also should password be used.

Cannot access email. Went to email provider website and all emails are there. Reset password and tried to update Thunderbird. No success. Using POP account. Can get Thunderbird to hold all information. But when it tries to login to server says it cannot. This started 2 days ago. Also email from another different account ( IMAP) is painfully slow. Thunderbird says it is fully updated. Thunderbird often goes into not responding spinning wheel. server is mail.(server).com pop puts it at 995 port, email carrier (Spectrum) says should be SSL on but choices are only TLS/SSL or STARTTLS what to use, also should password be used.

All Replies (2)

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Please send a screenshot of the error message. Are you getting a problem retrieving or sending email - or both?

Helpful?

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Can't get a screen shot.

error is

Login to account " xxx@YYY" failed.

Login to server mail.###.com withj username xxx@YYY failed.

Helpful?

Uliza swali

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