Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem with playing YouTube

more options

Hello, I have a problem where, when starting to play a YouTube video in full-screen mode, it freezes, the screen goes black for a while, and the sound gets choppy. Please help me resolve this issue. Thank you."

Hello, I have a problem where, when starting to play a YouTube video in full-screen mode, it freezes, the screen goes black for a while, and the sound gets choppy. Please help me resolve this issue. Thank you."

All Replies (1)

more options

PC specs and what links are the issue and what Addon/Extensions are installed? And did you verify the audio is working correctly and insure Firefox "accelerate video" is on or off to test if it's playback issue or not. Also make sure the Video drivers are uptodate as well.

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.