Jessica,

Can you use your e-mail service's "forgot your password" link to retrieve your password?

-Justin

Sorry Justin, this is not what I need to capture or make a new master password.

I had problems with my laptop, and for unknown reasons, my master password is no longer working.

I want to create a new master password, but I cannot, because my last master password is gone.

How can I create a new master password when the old one is no longer working?

Thanks for your help.

Jessica,

If you just want to reset your master password, see http://kb.mozillazine.org/Master_password#Resetting_the_master_password

-Justin