Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

wont upgrade

  • 2 majibu
  • 9 wana tatizo hili
  • 2 views
  • Last reply by JT

JT
JT
more options

from the day it came out it will NOT upgrade! i even taken it out and then to older version and did not work and still wont update it or change off of it and then i taken and got the new but still says the same thing it says im Version 3.6.11 but will not stop saying the restart firefox or anything and i even tryed to quit and not save what i had up and still dont work 


  external link


pic http://img.photobucket.com/albums/v392/Jtshea88/firefoxproblem1.png

from the day it came out it will NOT upgrade! i even taken it out and then to older version and did not work and still wont update it or change off of it and then i taken and got the new but still says the same thing it says im Version 3.6.11 but will not stop saying the restart firefox or anything and i even tryed to quit and not save what i had up and still dont work [http://img.photobucket.com/albums/v392/Jtshea88/firefoxproblem1.png external link] pic http://img.photobucket.com/albums/v392/Jtshea88/firefoxproblem1.png

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
  • Download a fresh Firefox 3.6.12 copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
JT
JT Mwenye swali
more options

YAY thanks and so far it working right lol it up to date now :D