Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i try to import my ie8 settings, etc, firefox stops working and i am forced to close the program

  • 3 majibu
  • 3 wana tatizo hili
  • 4 views
  • Last reply by cor-el

more options

I have successfullyt installed Firefix 3.6 on my Windows 7 Home premium Dell Inspiron 1540. When I choose File:Import and follow the instructions in the boxes. a message comes up that says Forefox ha stopped working. When I click OK (the only option) I then getr a dialog that forces FCirefox to close. How is this avoided?

I have successfullyt installed Firefix 3.6 on my Windows 7 Home premium Dell Inspiron 1540. When I choose File:Import and follow the instructions in the boxes. a message comes up that says Forefox ha stopped working. When I click OK (the only option) I then getr a dialog that forces FCirefox to close. How is this avoided?

All Replies (3)

more options
  • Export the favorites in IE to an HTML file (bookmarks.html): File > Import and Export
  • Import the HTML file in Firefox: Bookmarks > Organize Bookmarks > Import & Backup > Import HTML: From File

See also:

more options

Thanks but this is not the issue. I follow the instructions precisely and when I get to the last screen and hit the OK button, a dialog comes up that says "Firefox has stopped working" when I hit OK then Firefox simply shuts down. Is there some firewall issue? I have CA Internet Security Suite for Windows 7.

more options

Are you using File > Import in the main browser window or Bookmarks > Organize Bookmarks > Import & Backup ?

This can be a problem with the file places.sqlite that stores the bookmarks and the history.