Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Both my PC and my phone are giving me codes to type into the other device

more options

I have already created a Sync account from my PC. Now, when I try to add a device, both the PC and the Android phone are displaying sync codes to be typed into the other device. On my PC under Tools, the menu says "Set Up Sync" even though I already have a Sync account. If I try to set up Sync using the email address I used to set up the account, it says "Already in use." I'm going in circles. Help!

I have already created a Sync account from my PC. Now, when I try to add a device, both the PC and the Android phone are displaying sync codes to be typed into the other device. On my PC under Tools, the menu says "Set Up Sync" even though I already have a Sync account. If I try to set up Sync using the email address I used to set up the account, it says "Already in use." I'm going in circles. Help!

All Replies (1)

more options

Hello,

In the pop up window from PS it stated : set up Sync account. After that it goes in another window with two options: Create new account and I arleady have a sync account. chose I already have.