Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

[Solved] Unable to start Firefox after 6.02 update

  • 1 jibu
  • 9 wana tatizo hili
  • 6 views
  • Last reply by Lozz

Lozz
Lozz
more options

I have just upgraded Firefox from 6.0 to 6.02 and now I cannot get it to start. The upgrade appeared to go alright but when I tried to restart Firefox I would get nothing. I usually solve this problem by locating Firefox in the task manager and ending it or restarting the laptop - neither solution helped. I uninstalled Firefox and then re-downloaded a new install file but again had the same issue. I uninstalled Firefox again and also manually deleted the folder C:\XXX\program files\firefox. I downloaded a fresh file and re-installed now I get the error -

"Error: Platform version 6.0 si not compatible with 

            minversion>=6.02
            maxversion<=6.02"

As a mater of interest I couldn't upgrade 6.0 to 6.01 either.

Running: Win7 home prem 32bit Zonealarm Extreme

Any help much appreciated.

Laurie

I have just upgraded Firefox from 6.0 to 6.02 and now I cannot get it to start. The upgrade appeared to go alright but when I tried to restart Firefox I would get nothing. I usually solve this problem by locating Firefox in the task manager and ending it or restarting the laptop - neither solution helped. I uninstalled Firefox and then re-downloaded a new install file but again had the same issue. I uninstalled Firefox again and also manually deleted the folder C:\XXX\program files\firefox. I downloaded a fresh file and re-installed now I get the error - "Error: Platform version 6.0 si not compatible with minversion>=6.02 maxversion<=6.02" As a mater of interest I couldn't upgrade 6.0 to 6.01 either. Running: Win7 home prem 32bit Zonealarm Extreme Any help much appreciated. Laurie

Modified by the-edmeister

All Replies (1)

Lozz
Lozz Mwenye swali
more options

Found a solution to my issue. See-

http://kb.mozillazine.org/Browser_will_not_start_up#Firefox_does_not_start_after_updating_with_ZoneAlarm_ForceField_enabled

and look under the heading "Firefox does not start after updating with ZoneAlarm ForceField enabled"

Thanks to "mha007" who supplied this link in another post.

Regards Lozz