Firefox crashes
Firefox used to work. Now it won't even open. Instead, I get crash reporter dialog box repeatedly. And I can't delete the program using the Control Panel's "Remove & Delete" (nothing happens). It doesn't open in safe mode. I have just run the Malware program - shows no indication of worms or viruses. What to do?
I am NOT a tech-y, don't understand most of the online help articles.
Modified by cor-el
All Replies (3)
See:
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
I can't open Firefox, therefore can't enter about:crashes in its address bar. Cannot find ID of Breakpad crash reports. Now what?
Can you start Firefox in Save mode?
Anything in this folder or in the pending folder?
"C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Crash Reports"
The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
See also: