Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of my file downloads are disappearing.

  • 3 majibu
  • 7 wana tatizo hili
  • 2 views
  • Last reply by cor-el

more options

Why are all of my file downloads disappearing after they complete downloading from the Internet?

Why are all of my file downloads disappearing after they complete downloading from the Internet?

All Replies (3)

more options

When you download files, Windows usually saves them in the Downloads folder, which is located under your user name in the Users folder on the drive where Windows is installed (for example C:\users\your name\downloads). When you are saving the file, you can choose to save it to a different folder. Some different types of files are saved to different folders by default. For example, if you right-click a picture on a webpage and then choose Save Picture As from the menu, the picture will be saved to the Pictures folder by default. If you're not sure where the file was saved, you can search for it from the Start menu.

if this not helped you see:

http://kb.mozillazine.org/Unable_to_save_or_download_files


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

more options

Some minor additions to the above:

To find where a file was actually saved, bring up the Downloads Manager window ("Ctrl+J"), and right-click on the download wanted then "Open Containing Folder".

The Downloads Manager window only shows where the file was saved, it does not get refreshed when the downloaded file is deleted.

An annoying change was also recently made where:

The Downloads window will close immediately when the download completes (starting in Firefox 4?), or not at all if the download is very fast. Use "Ctrl+J" to display downloads window at any time. To restore old behavior:

  1. Click "Tools -> Options -> Main / Downloads" ("General / Downloads" starting in Firefox 3.6)
  2. Uncheck "Close it when all downloads are finished".
more options

Do the files only disappear from the Download Manager window or are they also removed from the hard drive?

For the first see:

  • Tools > Options > Privacy > History: "Remember download history"

Also make sure that you do not run Firefox in permanent Private Browsing mode.

If the later is the case then make sure that the files aren't removed by your anti-virus software or other cleanup software.