Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I couldn't access a website because I used an incorrect username and password.How do I reaccess with correct username and password. Thanks.

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

hopmac
hopmac
more options

Getting into Avenue5Consulting members only area, I mistakenly used my other username and password. A message came up asking if I wanted to save it and I pressed yes. This didn't open the site, but brought me back to login page. Realizing that I logged in with erroneous username and password, I checked and logged in again with the right username and password, but these were not accepted. Please help! I need to get back to the site to finish my homework! Will greatly appreciate your support.

Getting into Avenue5Consulting members only area, I mistakenly used my other username and password. A message came up asking if I wanted to save it and I pressed yes. This didn't open the site, but brought me back to login page. Realizing that I logged in with erroneous username and password, I checked and logged in again with the right username and password, but these were not accepted. Please help! I need to get back to the site to finish my homework! Will greatly appreciate your support.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Modified by cor-el