Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am getting this error message, " The URL is not valid and cannot be loaded" when I try to go to Firefox home. I have uninstalled add-ons, uninstaleed and reinstalled a fresh new firefox which did not help

  • 2 majibu
  • 12 wana tatizo hili
  • 1 view
  • Last reply by aperfilio

more options

I am getting the following error message, " The URL is not valid and cannot be loaded" when I try to go to firefox home. I uninstalled add-ons , uninstalled Firefox and then installed a fresh version. Still have the problem. Thanks for the help

I am getting the following error message, " The URL is not valid and cannot be loaded" when I try to go to firefox home. I uninstalled add-ons , uninstalled Firefox and then installed a fresh version. Still have the problem. Thanks for the help

Chosen solution

That issue can be caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Packages) that Firefox depends on (problem with an embedded manifest file that specifies a specific runtime version).

You need to install the missing components (e.g. VisualC++ 2005 Redistrbutable).


  • bug 713167 - Microsoft.VC80.CRT SideBySide errors, browsercomps.dll
Read this answer in context 👍 0

All Replies (2)

more options

Suluhisho teule

That issue can be caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Packages) that Firefox depends on (problem with an embedded manifest file that specifies a specific runtime version).

You need to install the missing components (e.g. VisualC++ 2005 Redistrbutable).


  • bug 713167 - Microsoft.VC80.CRT SideBySide errors, browsercomps.dll
more options

Thank you very much cor-el . The Visual C download fixed my problem. You made it very easy, even though I have no clue what that means, it worked instantly. I did not even go to the URL fix you provided as I assume I don't need it if it seems to run good now. Again thank you very much