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not allowed to update but firefox keeps tryiing

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  • 1 ana tatizo hili
  • 9 views
  • Last reply by cor-el

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I work for a company that has a strict policy regarding program installations and updates. Until an update has been approved, we cannot install it. Before turning off automatic updates, I made the mistake of saying yes to one (V11 to v12) and it now appears that it has been queued to install every time I start Firefox because it asks for my administrator privileges. And because I don't have the required privileges, I can only hit the NO button. I would like to run Firefox without having the install privileges window popup every time I do. How can I change this?

I work for a company that has a strict policy regarding program installations and updates. Until an update has been approved, we cannot install it. Before turning off automatic updates, I made the mistake of saying yes to one (V11 to v12) and it now appears that it has been queued to install every time I start Firefox because it asks for my administrator privileges. And because I don't have the required privileges, I can only hit the NO button. I would like to run Firefox without having the install privileges window popup every time I do. How can I change this?

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If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (stores the update history).

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)