Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot load firefox on this computer

  • 1 jibu
  • 3 wana tatizo hili
  • 7 views
  • Last reply by philipp

Money2ski
Money2ski
more options

I unistalled Chrome and tried to install Firefox but when I hit run, it appears to install but when I look at programs, it is not there nor is the icon.

I unistalled Chrome and tried to install Firefox but when I hit run, it appears to install but when I look at programs, it is not there nor is the icon.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello Money2ski, could you specify how far the installation process is actually going - is the setup wizard (pictured in step 4 at How to install Firefox on Windows) showing up?

some general troubleshooting advice for installing firefox: one thing you can always try is to right-click the setup file and run it as administrator. in case this doesn't work either try temporarily suspending the security programs you're using. in some cases it can also be malware active on a pc that is preventing the installation of firefox - please also do a full scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes.