Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Norton Toolbar doesn't work with Upgrade to Firefox 17. What is the solution ?

jamesgar
jamesgar
more options

I upgraded to Firefox 17 and my Norton tool bar no longer works. I use the identity safe feature on the Norton toolbar. How do I get it to work ?

I upgraded to Firefox 17 and my Norton tool bar no longer works. I use the identity safe feature on the Norton toolbar. How do I get it to work ?

All Replies (5)

philipp
philipp
  • Moderator
more options

hello jamesgar, please run symantec's liveupdate to download an updated version of the toolbar: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

iamjayakumars
iamjayakumars
more options

update Norton Toolbar in order for it to work. https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-15-Support-for-Norton-Toolbar/td-p/791174

James
James
  • Moderator
  • Top 10 Contributor
more options

iamjayakumars, that is a old link (for Fx 15) as they always have a new sticky for each new Firefox release.

t8020rule
t8020rule
more options

I have updated Nortion to latest version, have run live update and restarted computer. Still no luck. History search of Norton live update does not find tool bar. Is there some implied step(s) that I may be missing? Help.

cowgirlheeler
cowgirlheeler
more options

I was having the exact same problem, too. Finally realized that Norton wasn't telling me to update my Norton program to a newer version (I figured it would when I ran updates) Got to: http://updatecenter.norton.com/ And that will check your software to see if you need a newer version.