Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

video streaming only works in private browsing, how do i fix it so it works normally?

  • 1 jibu
  • 2 wana tatizo hili
  • 15 views
  • Last reply by cor-el

connorhXD
connorhXD
more options

I recently got a new laptop which is Toshiba, its a windows 8 and works great until i try to watch videos on YouTube. It freezes and wont close down so i have to sign out and then sign back in again.However, I've tried watching videos in private browsing and it works?

I recently got a new laptop which is Toshiba, its a windows 8 and works great until i try to watch videos on YouTube. It freezes and wont close down so i have to sign out and then sign back in again.However, I've tried watching videos in private browsing and it works?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.