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Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)

Swarup
Swarup
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After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab. I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode.

Here is my last few crash report http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115 Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling) http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114 http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab. I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode. Here is my last few crash report http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115 Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling) http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114 http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

QuickMcGraw718
QuickMcGraw718
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Had that same problem. If you have Norton for your security software & the Norton toolbar as an add-on, there's your conflict. Just disable & re-start your browser.