Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox loads for approx. a week then stops working and has to be downloaded again

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

kdm105
kdm105
more options

For the past month or so when I try to get into Firefox it will not load. I will download Firefox and it will work for a few days and then stop working again and I have to re-download again. If this doesn't stop I will try another web browser.

For the past month or so when I try to get into Firefox it will not load. I will download Firefox and it will work for a few days and then stop working again and I have to re-download again. If this doesn't stop I will try another web browser.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using cleanup or security software that runs once a week that could be causing this?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.