Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

There is a pop up everytime I am online called Mytoolapp.com, I cant do anything with the internet with out it intervering.

margot1.
margot1.
more options

It changed my homepage everytime I am online, and I keep replacing it with google, but sofar no luck. Verytime I am online it goes on to www.mytoolapp.com and I cant stay on my website. this makes it impossible to use the internet. does anyone have any tips. my virus scanner does not recognise it as a virus or mallware.

It changed my homepage everytime I am online, and I keep replacing it with google, but sofar no luck. Verytime I am online it goes on to www.mytoolapp.com and I cant stay on my website. this makes it impossible to use the internet. does anyone have any tips. my virus scanner does not recognise it as a virus or mallware.

Chosen solution

You didn't post your Firefox system details, so could you try the following:

Open the following page and disable ALL nonessential or unrecognized extensions:

orange Firefox button > Add-ons > Extensions category or
Tools menu > Add-ons > Extensions category

Then restart Firefox and see whether the behavior has changed.

Read this answer in context 👍 1

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Suluhisho teule

You didn't post your Firefox system details, so could you try the following:

Open the following page and disable ALL nonessential or unrecognized extensions:

orange Firefox button > Add-ons > Extensions category or
Tools menu > Add-ons > Extensions category

Then restart Firefox and see whether the behavior has changed.