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Verizon email cannot send outgoing mail. Works OK with Internet Explorer. Fix?

  • 2 majibu
  • 2 wana tatizo hili
  • 5 views
  • Last reply by cor-el

gymnutt55
gymnutt55
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Can login to Verizon email. I receive incoming email however I cannot send email. The SEND button appears not to work. Have upgraded all plugins. Works OK on Internet Explorer browser. Upgraded Flash and Java but still does not work.

Can login to Verizon email. I receive incoming email however I cannot send email. The SEND button appears not to work. Have upgraded all plugins. Works OK on Internet Explorer browser. Upgraded Flash and Java but still does not work.

All Replies (2)

kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can also check your security software to make sure that it isn't blocking this button or JavaScript.

To avoid confusion: