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customize toolbar not responding and program hangs

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  • Last reply by cor-el

kbb5802
kbb5802
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When I right click the area at the top of the screen to customize the toolbar, the Customize window appears. When I click in the window I immediately get error message 'Customize Toolbar (Not Responding)' and the program hangs and I need to shut down Firefox.

When I right click the area at the top of the screen to customize the toolbar, the Customize window appears. When I click in the window I immediately get error message 'Customize Toolbar (Not Responding)' and the program hangs and I need to shut down Firefox.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can also check for problems caused by a corrupted localstore.rdf file.

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All Replies (2)

Meghraj Suthar
Meghraj Suthar
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Hello,

Sometimes toolbars are missing because they are hidden, you just need to bring them back up. Visit this article to learn how to bring them back: Customize Firefox controls, buttons and toolbars. You can learn tips and tricks at the same time.

Did this fix your problems? Report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Suluhisho teule

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can also check for problems caused by a corrupted localstore.rdf file.