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Firefox shuts down after 15-20 mins inactivity. This started right after I updated to ver 26.0

  • 6 majibu
  • 4 wana tatizo hili
  • 2 views
  • Last reply by tpoliti

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I am running Windows 7 and this problem started the day I updated to 26.0. When I reopen Firefox, all of the tabs that were open are back, almost like Firefox never shut down.

I am running Windows 7 and this problem started the day I updated to 26.0. When I reopen Firefox, all of the tabs that were open are back, almost like Firefox never shut down.

Chosen solution

That is a problem with the Adobe Flash Player plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
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All Replies (6)

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:


You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Rename (or delete) the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

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The most recent crash I have is from yesterday, but there is no BP prefix.

339ffe9f-9e2e-48e6-983d-3995c1d9ea3a

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Did you try to click this link on the about:crashes page to make Firefox send the report?

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Here is the submitted crash report.

bp-51884072-9286-49d9-804e-31a5f2140202

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Suluhisho teule

That is a problem with the Adobe Flash Player plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
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Installed newest version of flash, no issues yet. Thanks for your help.