Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a firefox update 27.0.1 that keeps popping up and I think its a fake and I need it removed please.

  • 3 majibu
  • 2 wana tatizo hili
  • 1 view
  • Last reply by John99

more options

Im running vista here. A firefox 27.0.1 update notice keeps popping up by my toolbar on bottom right side of my screen.. and goes away. Moments later a big EMPTY firefox update box appears in the middle of my screen. All it lets me do is close it, but it always comes back about 2 hours later. I think its an empty fake !!! How do I get rid of it .... please help me.

Im running vista here. A firefox 27.0.1 update notice keeps popping up by my toolbar on bottom right side of my screen.. and goes away. Moments later a big EMPTY firefox update box appears in the middle of my screen. All it lets me do is close it, but it always comes back about 2 hours later. I think its an empty fake !!! How do I get rid of it .... please help me.

Chosen solution

Normally warnings are fakes but in your case I am not sure.

Your sytem info aside is indicating you are using Firefox 21, so either you are using an out of date and unsupported version of Firefox, or something is going wrong and Firefox is not reporting the correct information.

When you use the Firefox button and the help option you should get an option about firefox that confirms the version you are using.

Possibly you have security software preventing updates. Have a look at these articles then please post back and confirm what version you are using.

Read this answer in context 👍 1

All Replies (3)

more options

Suluhisho teule

Normally warnings are fakes but in your case I am not sure.

Your sytem info aside is indicating you are using Firefox 21, so either you are using an out of date and unsupported version of Firefox, or something is going wrong and Firefox is not reporting the correct information.

When you use the Firefox button and the help option you should get an option about firefox that confirms the version you are using.

Possibly you have security software preventing updates. Have a look at these articles then please post back and confirm what version you are using.

more options

Turned out I was actually out of date. I came to the firefox site and did the update manually. Problem solved... thank you.

more options

That's good then thanks for reporting back.