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Upgraded (?) to U-verse. Thunderbird accounts no longer connect/read mail. Help.

  • 8 majibu
  • 1 ana tatizo hili
  • 5 views
  • Last reply by srottell

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Thunderbird was working with multiple email accounts until I got upgraded (ha) to U-verse from ATT. I can no longer connect to the various imap servers or get my mail. I have reviewed all my settings and checked them against the various documentation online for each account. Help?

Thunderbird was working with multiple email accounts until I got upgraded (ha) to U-verse from ATT. I can no longer connect to the various imap servers or get my mail. I have reviewed all my settings and checked them against the various documentation online for each account. Help?

Chosen solution

just try disabling the A/V and see if it might be at issue. It might not like something that changed.

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All Replies (8)

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Help (Alt+H) menu and select Troubleshooting Information from the submenu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Here's all the info you requested. Thanks.



 Application Basics
   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show in Finder
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.sbcglobal.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.sbcglobal.yahoo.com:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (imap) mail.rottell.com:143, SSL, passwordCleartext
     OUTGOING: host354.hostmonster.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) mail.rottell.com:110, plain, passwordCleartext
     OUTGOING: mail.rottell.com:587, alwaysSTARTTLS, passwordCleartext, true
 Extensions
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 24.4.0
     gfx.blacklist.direct2d: 3
     gfx.blacklist.layers.direct3d9: 3
     gfx.blacklist.webgl.msaa: 4
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: 592b4775-d3e7-f84e-a94c-eb6f26f6a46
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1397197635
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
 Graphics
     Vendor ID: 0x1002
     Device ID: 0x94c8
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: quartz
     AzureFallbackCanvasBackend: none
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
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Please note: the original DrSteve mailbox was renamed to #2 in an attempt to change to POP from imap to see if this helped. The should ideally only be one DrSteve mailbox. - thanks.

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Sorry. I guess they would be the mail.rottell.com mailboxes. - thanks.

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did you new U-verse come with an update to your anti virus? Given the MCAfee product they are giving away has just released a rather bad update, we might be looking in the wrong place.

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No new software was loaded on my system. I do not use MCAfee antivirus, I do use Avast.

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Suluhisho teule

just try disabling the A/V and see if it might be at issue. It might not like something that changed.

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That seemed to do it. Never would have found that on my own. Thanks!