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I am not able to play any youtube video on Firefox, while the same video plays on IE and Chrome.

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  • Last reply by cor-el

mje397
mje397
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FireFox was playing youtube videos with no issues until yesterday. Suddenly none of the youtube videos are paying on FireFox. The error message is "An error has occurred. Please try again later"

I tried the following 1. Uninstall and Reinstall Firefox 2. Uninstall and Reinstall Flash 3. Restart my laptop

No luck with anything. The same videos play fine on IE and Chrome.

FireFox was playing youtube videos with no issues until yesterday. Suddenly none of the youtube videos are paying on FireFox. The error message is "An error has occurred. Please try again later" I tried the following 1. Uninstall and Reinstall Firefox 2. Uninstall and Reinstall Flash 3. Restart my laptop No luck with anything. The same videos play fine on IE and Chrome.

All Replies (2)

guigs
guigs
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Hi mje397, Sorry for the delay. I have been investigating this and it may have to do with saved preferences on the computer. If you right click and select "Global Settings" remove stored preferences. I could not find any outage notifications for Youtube.

Also disable Flash and try the HTML5 player just in case this is a plug in issue. This can happen specifically when there are network issues or there are changes being made to the videos on the hosted site.

Please post back with your results, it could help other users!

cor-el
cor-el
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