Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Local folders not restored when restoring (manual) profile backup.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 12 views
  • Last reply by ehflad

ehflad
ehflad
more options

I had to completely restore my computer system (Windows 8.1) including reinstalling Thunderbird (now version 31.1.2). Before restoring I backed up the profile folder, named nxppmfyc.default on a memory stick, following the Mozilla instructions. The name of the 'new' profile folder created through the new installation of Thunderbird is mmnhpr85.default. Following Mozilla's instructions I copied the contents of the backup folder and pasted it into the 'new' folder. Certain data like the address book were obviously copied and are now available. However the extensive, highly structured local folders are completely missing.

I had to completely restore my computer system (Windows 8.1) including reinstalling Thunderbird (now version 31.1.2). Before restoring I backed up the profile folder, named nxppmfyc.default on a memory stick, following the Mozilla instructions. The name of the 'new' profile folder created through the new installation of Thunderbird is mmnhpr85.default. Following Mozilla's instructions I copied the contents of the backup folder and pasted it into the 'new' folder. Certain data like the address book were obviously copied and are now available. However the extensive, highly structured local folders are completely missing.

All Replies (2)

Zenos
Zenos
more options

Had you changed the Local Directory entry under the Local Folder account settings to somewhere outside your profile? The resulting disconnection of a mail store from the main profile is the one main reason for not changing those entries.

ehflad
ehflad கேள்வியின் உரிமையாளர்
more options

Hello Zenos. Thanks a lot for your comment. I'm not very 'computer savvy' and at first I didn't really understand it but when I went to the Local Folder account settings I realized that the folder name displayed there is quite different from my profile folder (it has the structure of a profile folder element name '...default.Mail'). Would I have to take the folder name of the 'Mail' folder in the profile folder and paste it as folder name for the Local Folder? But I'm not aware that I did any action at any time in the Local Folder account settings. How could such a strange folder name creep in???