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  • Last reply by ideato

psferg
psferg
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when i receive an e-mail with a link in it, and i click on the link, i see a pop-up window that gives the web address and then it says "application not found" and goes no further. I am using windows live for e-mail app and firefox as default browser. I am assuming that a new window or tab opens and goes to the site. I see the same thing in firefox sometimes as well. How do i fix this?

when i receive an e-mail with a link in it, and i click on the link, i see a pop-up window that gives the web address and then it says "application not found" and goes no further. I am using windows live for e-mail app and firefox as default browser. I am assuming that a new window or tab opens and goes to the site. I see the same thing in firefox sometimes as well. How do i fix this?

All Replies (2)

guigs
guigs
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING:Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

ideato
ideato
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Hello psferg, you can check also if you have firefox as default browser in your operating system.

thank you