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My TB used to download new mails easy, now it wont download at all.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 7 views
  • Last reply by Gnospen

Junetoo
Junetoo
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My TB used to download new mails easy, now it wont download at all.

I tried troubleshoot by follow suggested solutions in the help content including turn on the safe mode, but problem still the same, leave it for hours also cant get new messages.

Thanks, June

My TB used to download new mails easy, now it wont download at all. I tried troubleshoot by follow suggested solutions in the help content including turn on the safe mode, but problem still the same, leave it for hours also cant get new messages. Thanks, June

All Replies (1)

Gnospen
Gnospen
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. 
  Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.