Firefox crashes
Firefox started crashing a few months ago. It gives me hell one day, then goes away for a month or so. It started again today, crashing every few minutes. I went through this last month, updated all of my add-ons, updated Firefox, and everything that the troubleshooter said to do. What can be happening? Nothing has been added or changes since yesterday, when all was fine since the previous month. I even have Adobe flash player set to ask before activating. Any suggestions would be greatly appreciated.
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-a3f30b81-523d-4b43-8587-e19322150507 5/7/2015 4:05 PM bp-fb94cb9b-07dd-4c07-9f3a-2914c2150507 5/7/2015 1:43 PM bp-07193d81-c3d3-4964-bf23-0753e2150507 5/7/2015 1:32 PM bp-109d9c23-a769-445c-9a21-8b1572150507 5/7/2015 12:52 PM bp-554e6b32-7132-4d68-9107-b8ac32150507 5/7/2015 12:38 PM
These are the last five reports.
I has followed all of the troubleshooting instructions previously. (Last month)
Your have Trusteer Raport installed, which is causing this crash. Please uninstall it if you don't use it, if you do use it regularly please contact Trusteer for help.