Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting Malware (pua.idlecrawler) from Firefox Website (Mozillia.org)

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by James

GTR
GTR
more options

Hello all

I've been a firefox user for a long time now and today is the first of a issue I would never expect. In a nut shell when I try to download Firefox I get a few alerts.

1) 7 Zip (which I uninstalled due to this error and still get) cannot not find the location file

followed by

2) Webroot alert saying [pua.idlecrawler] location is my temp folder in the appdata folder. I search and clear the folder to no anvil


What is going on?

Hello all I've been a firefox user for a long time now and today is the first of a issue I would never expect. In a nut shell when I try to download Firefox I get a few alerts. 1) 7 Zip (which I uninstalled due to this error and still get) cannot not find the location file followed by 2) Webroot alert saying [pua.idlecrawler] location is my temp folder in the appdata folder. I search and clear the folder to no anvil What is going on?

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, if you have downloaded the firefox installer from the official location at mozilla.org, this sounds like a false positive by your security software (which is then probably deleting parts of the installer necessary to run the setup). please report this false positive to webroot so that they can fix their signature. thank you!

James
James
  • Moderator
  • Top 10 Contributor
more options

Try the full off-line setup for Windows at www.mozilla.org/firefox/all as this is the Systems & Languages link on mozilla.org in green box.